Privacy & support

Getting help

Something not working, a question these docs don't answer, or feedback for the team? Visit the support page — we read everything.

For subscription billing (charges, refunds, payment methods), see Ember Pro — those are handled by Apple.

Your privacy

The short version:

• Your conversations, food logs, workouts, and profile belong to you.
• Ember uses your data to coach you — that's what you signed up for — not to sell to third parties.
• The full details live in the privacy policy and terms of service.

Deleting your account and data

You can delete your account yourself from Settings on iPhone or web — no support ticket needed. You're signed out immediately, and after a 72-hour grace window (sign back in to undo) everything is permanently deleted. Full details: Account & data.

If you subscribed to Ember Pro, remember to also cancel the subscription in your Apple settings — deleting the app or the account doesn't stop an active App Store subscription.