Account & data
How accounts work
Your Ember account is your email address — sign-in is a one-time code sent to it, no password. The same email signs you into iPhone and web, and both see the same data. (Having trouble? See Sign-in problems.)
On iPhone you can use Ember before creating an account: the app runs on a private device profile. Signing in with a fresh email carries everything over; signing in to an existing account switches you to it — details in Sign-in problems.
Changing your email
Not currently supported — your account's email is fixed at sign-up. If this is blocking you, tell support; knowing people need it is how it gets prioritized.
Deleting your account
You can delete your account yourself, on either platform:
- iPhone: Settings → Account → Delete Account
- Web: Settings → Delete Account
Here's exactly what happens:
- You're signed out immediately everywhere.
- Your account enters a 72-hour grace window. Changed your mind? Just sign back in with the same email within 72 hours and everything is restored.
- After 72 hours, your account and all of its data — conversations, food logs, photos, workouts, memories, profile — are permanently deleted. There is no recovery after that.
:::warning Cancel your subscription separately Deleting your Ember account does not cancel an Ember Pro subscription — Apple doesn't let apps do that on your behalf. Cancel in iPhone Settings → your name → Subscriptions → Ember, or you'll keep being charged. See Ember Pro. :::
Exporting your data
There's no self-serve data export today. If you need your data, contact support and we'll figure it out — and again, asking is what moves it up the roadmap.
Privacy
The short version lives in Privacy & support; the long version is the privacy policy.